Terms & Conditions & Privacy Policy

1. Appointments & Scheduling

  • All appointments are subject to availability and weather conditions.

  • We may contact you by phone, text, or email to confirm or adjust scheduling.

  • In cases of severe weather or unsafe working conditions, services will be rescheduled.

2. Pricing & Estimates

  • Estimates provided online, by phone, or through lead forms are preliminary and may change after in-person inspection.

  • Additional charges may apply for excessive dirt, stains, pet hair, odors, or other conditions not disclosed at booking.

  • Prices may vary based on vehicle size, age, and overall condition.

3. Services & Warranty

  • Ceramic coatings are Owner’s Pride certified and backed by their third-party, insurance-backed warranty program.

  • Warranties are registered with CarFax where applicable.

  • Warranty claims for ceramic coatings must be handled through the Owner’s Pride claims process.

  • Hi-Def Auto Detailing guarantees the quality of our detailing and paint correction services at the time of completion. If you are not satisfied, please notify us within 24 hours so we can review and, if appropriate, correct the issue.

4. Cancellations & No-Shows

  • Please provide at least 24 hours’ notice for cancellations or rescheduling.

  • Failure to provide notice may result in a cancellation fee.

  • Repeated no-shows may result in refusal of future service.

5. Liability

  • While we take every precaution with your vehicle, Hi-Def Auto Detailing is not responsible for:

    • Pre-existing damage, scratches, or defects in paint, trim, or upholstery.

    • Mechanical or electrical issues unrelated to detailing.

    • Items left inside the vehicle. Customers are encouraged to remove valuables before service.

6. Privacy Policy – Information We Collect

We may collect the following information when you book a service or submit a form:

  • Contact details (name, phone number, email address).

  • Vehicle details (year, make, model, condition).

  • Service preferences and booking information.

  • Payment information when applicable.

7. Privacy Policy – How We Use Information

We use your information only to:

  • Schedule and confirm appointments.

  • Provide service updates and reminders.

  • Share promotional offers (if you opt in).

  • Register warranties (such as Owner’s Pride ceramic coatings with CarFax).

  • Improve our services.

8. Privacy Policy – Sharing of Information

  • We do not sell, rent, or trade your personal information.

  • We may share limited information only as necessary for warranty registrations, payment processing, or as required by law.

9. Privacy Policy – Data Security & Choices

  • We take reasonable measures to protect your personal information.

  • You may opt out of promotional emails or texts at any time.

  • You may request to update or delete your information by contacting us directly.

10. Updates to Terms & Privacy Policy

Hi-Def Auto Detailing may update this page from time to time. Updates will be posted here with a new effective date.