1. Appointments and Scheduling
Booking: Appointments can be made online, by phone, or in person. A deposit is required for ceramic coatings.
Cancellations: We require at least 24 hours' notice for cancellations or rescheduling. Deposits for no-shows or late cancellations may be forfeited.
Arrival Times: Please allow a service window of 30 minutes to 1 hour. Communication will be made prior to your scheduled appointment time.
Rescheduling Due to Weather: As a mobile service, rescheduling may occur due to weather conditions. We will notify you as soon as possible and work to accommodate a new appointment.
2. Content
All listed prices are based on vehicles in "average" condition. Hi-Def Auto Detailing reserves the right to determine if a vehicle meets this standard following an on-site visual inspection.
Pricing should be used as a guideline and not considered final. The actual price will be quoted after an in-person inspection and mutually agreed upon before any work begins. Additional services may be recommended or requested.
Hi-Def Auto Detailing cannot guarantee the removal of all contaminants or defects, including but not limited to upholstery stains, oil stains, chipped paint, cracked concrete, or siding stains.
3. Interior Details / Cleaning
Customers are asked to remove all personal items from their vehicle before their appointment. Hi-Def Auto Detailing is not liable for any lost items.
Glove box interiors will not be cleaned, and contents will not be disturbed unless specifically requested after the removal of personal items.
If cleaning is needed under child car seats, customers are required to remove the seats before their appointment. Hi-Def Auto Detailing is not responsible for reinstalling child seats according to safety specifications.
Removing pet hair and sand is challenging, and complete removal is not guaranteed.
We cannot guarantee the complete removal of stains or odors. Some stains may be permanent, and customers will be informed of achievable results.
Hi-Def Auto Detailing is not responsible for damage to heavily soiled or worn components, including buttons, knobs, and other interior parts.
4. Exterior Detailing / Cleaning
Hi-Def Auto Detailing does not provide paint repair or touch-up services and cannot be held responsible for existing paint issues or those arising during or after cleaning.
Hidden damage may become visible after cleaning; customers will be informed if this occurs.
Engine bays and sunroof/moonroof areas are cleaned upon request. Hi-Def Auto Detailing is not liable for mechanical or electrical issues resulting from cleaning these areas.
Bird droppings, sap, tar, and similar contaminants can cause chemical etching if untreated. We will attempt removal but cannot guarantee full restoration without risking the clearcoat.
Proper maintenance is required for wax, sealant, or coatings to achieve durability. We recommend safe hand-washing practices.
5. Affiliate Services
Paint Protection Film (PPF), vinyl wraps, and window tinting are performed by an affiliate partner. These services are subject to the terms and conditions of the affiliate partner.
6. General
Customers should inform us of any parts or components that are broken or in poor condition during check-in.
The estimated arrival time for our mobile services may vary due to weather, traffic, or unforeseen circumstances.
Customers will be contacted the day before their appointment to confirm, provide an estimated time of arrival, and verify weather conditions.
Hi-Def Auto Detailing may take photos or videos of vehicles for promotional purposes. No personal information will be revealed.
7. Payment and Pricing
Payment Methods: We accept cash and online payments. Full payment is due upon completion of the service.
Pricing: Prices are subject to change after the pre-service inspection based on the vehicle's condition and the services required.
8. Ceramic Coatings
Warranty Terms: Ceramic coating services include warranties as detailed in your service agreement. Warranties may be voided if proper maintenance guidelines are not followed.
Maintenance Requirements: Customers must follow provided care instructions, including regular washing, avoidance of automatic car washes, and scheduled maintenance, to preserve warranty coverage.
By using Hi-Def Auto Detailing’s services, you agree to these terms and conditions. Thank you for trusting us with your vehicle—we look forward to exceeding your expectations!